We respect data privacy rights and are committed to protecting the personal information collected on this Website. This privacy policy (“Privacy Policy”) sets forth how we collect, use, and protect the personal information collected on this Website.

By continuing to use the website, and providing us personal information, you consent to our use of your personal information by the terms of this privacy policy. If you disagree with this privacy policy, you may withdraw your consent or choose not to provide your personal information on the website. such an intimation to withdraw your consent can be provided by emailing to houseofpanjeeri@gmail.com .

If you are accessing the website on behalf of a third party, you represent that you have the authority to bind such a third party to the terms and conditions of this privacy policy and, in such an event your use of the website shall refer to use by such third party. If you do not have such authority or do not agree to the terms of this privacy policy, then you should refrain from using the website.

1. What data do we collect?

You are required to provide us with personal information such as your first name, last name, e-mail address, phone number, address, location information, and company name (any other information as applicable). The aforementioned information shall be referred to as “Personal Information”. We also collect personal information to facilitate the sale of products on our e-commerce shop through our Website.

If you elect to pay through our Website, we may collect certain information such as name and email address to process your request. You will be required to provide certain payment information directly to our payment processing partners, including but not limited to your name, and credit/debit card information. We do not access, store, or collect your credit/debit card information. Please make sure that any Personal Information you share with us is accurate and up-to-date information. If you are sharing any Personal Information on behalf of a third person, you should ensure that you are authorized to do so.

1. Use of Cookies on the Website

We may also automatically collect certain information through cookies to improve our Website and Offerings, such as the pattern of your use of the Website, our Offerings, visits, material that you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information, IP address and date and time when you access or use the website. Cookies are small, encrypted files, that the Website transfers to the device through which you access our Website. We may use tracking technologies, analytical tools, and cookies to improve our Website and your experience. Please note that we will not restrict the usage of the Website if the cookies are disabled.

iii. What do we do with your data?

We use the Personal Information for the following purposes:

1. To inform you about our Offerings and to respond to your requests;
2. Processing the orders/requests and provision of services, including for delivering orders;  
3. Completing transactions effectively and billing for the products/services provided;
4. To maintain and manage our website;
5. To manage our relationship with you;
6. Sending promotional e-mails/communications;
7. Dealing with requests, inquiries, complaints or disputes, and other related activities;
8. Marketing, advertising, and decision making;
9. Compliance with legal and statutory obligations, as may be required.

1. Data Retention

We endeavor to only collect such Personal Information that is necessary for the purposes indicated here and to retain such data for no longer than is necessary for such purposes. The length of time Personal Information is retained, and criteria for determining that time, are dependent on the nature of the Personal Information and the purpose for which it was provided/ collected. Subject to this section, we will try to delete your Personal Information upon reasonable written request for the same.

1. Security Measures

Your Personal Information is stored on third-party cloud servers. Although we provide appropriate firewalls and protections, we do not warrant the security of “Personal Information”. Data pilferage due to unforeseen reasons is possible. We will take necessary measures to mitigate such events, as may be reasonable. 

1. Communication with us

When you visit our website or voluntarily send e-mails to us, you are communicating with us electronically. We will keep a record of this information so that we can respond to you periodically. We only collect information from you when you register on our website or fill out a form. Also, when filling out a form on our website, you may be asked to enter your: Name, E-mail address, or Phone / Mobile Number. You may, however, visit our website anonymously. By communicating with us and submitting your personal information and contact details, you consent to receive communication from us through Email, SMS, Call, WhatsApp, or any other communication medium. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

We may send you communications including but not limited to (a) notices about your use of our Website and Offerings, including those concerning violations of use, (b) updates, (c) promotional information regarding our Offerings, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing houseofpanjeeri@gmail.com with your specific concerns. 

vii. Limitation of Liability 

To the extent permissible under the applicable law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses arising out of this Privacy Policy.

viii. Governing Laws

This Privacy Policy shall be construed and governed by the laws of the Republic of India. You agree that the courts in Gurgaon, India shall have exclusive jurisdiction over such disputes.

1. Changes to Policy

We may update this Privacy Policy from time to time and you are encouraged to check this Privacy Policy regularly to be aware of the changes made to it. 

1. Contact Us

If you wish to withdraw your consent or have any questions, concerns, or grievances, you can reach out to our appointed grievance redressal officer via email at houseofpanjeeri@gmail.com